Returns & Exchanges We understand that ordering over the internet can sometimes be difficult as you don’t get to see the product in the flesh before you buy, and so we offer a NO QUIBBLE MONEY BACK GUARANTEE. If for any reason you would like to exchange or return one of our products you may do so within 7 days of receipt. Please contact us and let us know whether it is an exchange, replacement or refund you require and we will advise as to where and how to return goods to us. All exchanges or refunds are under the condition that the product ‘hasn’t been used’ and it is in its original packaging”. Please make sure all goods are sent back in original packaging and suitably packaged to prevent damage in transit. Please note that we do not refund the cost of delivery and the customer will be charged for the full cost of collection which in most cases is more than the amount we charge for delivery, as mishmashuk subsidise the delivery cost. Please contact us to check the amount. Please also make sure that on each parcel you return there is an order number and contact details, so we can handle as efficiently and quickly as possible. Please bear in mind that all the lacquered bamboo products are hand made and so may contain minor marks or blemishes due to the nature of the craft. This does not affect your statutory rights. top of page back to homepage _______________________________________________________________________________________ Hand made All of our lacquered ` products are hand made. And so this may result in minor marks, blemishes or variations in colour, tone and shade due to the nature of the craft. The handcrafted nature of this product will produce minor differences in design and sizing. Subtle variations may occur from piece to piece, but this only adds to its qualities and beauty and is considered to be part of is uniqueness. Measurements may vary ever so slightly. Lacquerware is moisture-proof and heat resistant. If in any way you believe that your product is faulty please return it within 7 days as set out in the “returns policy”. top of page back to homepage _______________________________________________________________________________________ Product description Every effort has been made to make sure the images on our website represent the colour, finish and overall visual appearance of the products as accurately as possible. top of page back to homepage _______________________________________________________________________________________ Stock availability We try and keep all items as stock, and we aim to dispatch within 48 hours. However, on some of our Furniture Ranges delviery times may vary. If you want to check lead times on any of our products, please call our sales office on 0116 2516533, where a friendly sales advisor will be happy to help. If for any reason we cannot supply or fullfill the order requirements, we will immeadiately inform you and refund all monies. top of page back to homepage _______________________________________________________________________________________ Pricing Policy Because we directly import from source, and through careful structural planning, we can offer our goods at extremely competitive prices. All of our prices include VAT so there’s no hidden surprises top of page back to homepage _______________________________________________________________________________________ Customer service If for any reason you wish to contact us please contact our customer service team on info@mishmashuk.com or call our customer services team on 0116 2516533. If wishing to contact us in writing, send to mish mash, 5 silver walk, Leicester, LE1 5EW. Our customer service lines are open from 10:00am till 5:30pm GMT Monday to Saturday. We are highly customer focused and aim to help you in anyway possible as quickly and efficiently as possible top of page back to homepage _______________________________________________________________________________________ Complaints Any complaints can be made by e-mail to complaints@mishmashuk.com, calling us on 0116 2516533 or in writing to us at mish mash, 5 Silver Walk, Leicester, LE1 5EW. We are highly customer focused and so will deal with any complaint as quickly, efficiently and as fairly as possible. top of page back to homepage _______________________________________________________________________________________ Ordering and payment Ordering online is easy, quick and safe (please see secure ordering for further information). Simply use the ‘add to cart’ box to order any item, from where you’ll find the next options to continue shopping or go to the checkout. Each step is quick, simple, easy and secure. You can also place orders over the telephone by calling our sales team on 0116 2516533. We accept all major debit and credit cards. If for any reason we cannot fullfill order requirments we will inform you and refund all monies immeadiately. top of page back to homepage _______________________________________________________________________________________ Liability Mish mash will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, transport or network access, flood, fire, explosion or accident. top of page back to homepage _______________________________________________________________________________________ Cancellation of orders If for any reason you wish to cancel an order, please call us as soon as possible. You need to confirm any cancellation by telephone. If the order has not been dispatched then you may cancel and all monies will be refunded to your account immeadiately. If the order has already been dispatched then you will have to return the item(s) before we can refund and cancel order. Please note that carriage charge will not be refunded in this case. If for any reason we cannot fullfill order requirments we will inform you and refund all monies immeadiately. top of page back to homepage _______________________________________________________________________________________ Privacy policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.The type of information we will collect about you includes: •Your name
•Address
•Phone number
•Email address
•Credit/debit card details (Will be deleted after the order is completed)We will never collect sensitive information about you without your explicit consent. We do not send random marketing emails to personal email addresses (spam). The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting our website or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us on info@mishmashuk.com. top of page back to homepage _______________________________________________________________________________________ Secure ordering We use Protx to fully secure all our online payments. Protx is fully approved as a Level 1 compliant provider under the Payment Card Industry Data Security Standard (PCI DSS). This is the highest level of compliance.Transaction security
All transaction information passed between merchant sites and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. top of page back to homepage _______________________________________________________________________________________ Terms and conditions All orders are subject to our full terms and conditions stated below. Standard Conditions of Sale 1. Definitions 1.1 "Buyer" means the person who buys or agrees to buy the Products from the Seller. 1.2 "Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller. 1.3 "Delivery date" means the date specified by the Seller when the Products are to be delivered. 1.4 "Products" means those goods specified. 1.5 "Price" means the price for the Products including VAT. 1.6 "Seller" means mishmashuk.com 1.7 "Consumer" shall bear the meaning as described in section 9 Unfair Contract Terms Act 1977. 2. Conditions Applicable 2.1 Nothing in these conditions shall affect the buyer's statutory rights as a consumer. 2.2 The Seller shall sell and the Buyer shall purchase the products in accordance with any written quotation of the Seller which is accepted by the Buyer, or any written or verbal order of the Buyer which is accepted by the Seller including but not limited to orders placed using the Seller's electronic online ordering service, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by the Buyer. 2.3 Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller. 2.4 If any provision of these conditions is adjudged invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the rehomeder of those provisions in question shall not be affected. 2.5 If the Seller does not have sufficient stock to be able to deliver the goods ordered by the Buyer then any sum paid by the Buyer will be refunded or re-credited to your account and the Seller will notify you at the address given by you in your order form. The refund will be made as soon as possible and, in any event, within 30 days of your order and the Seller will not be obliged to offer any compensation for disappointment suffered. 3. The Price and Payment 3.1 Save as provided otherwise herein the Price shall be that as stipulated in the Seller's published price list current at the date of order of the Products. Any event of any increase in the cost to the Seller of raw materials, labour, overheads, or any increase in taxes or duties, or any variation in exchange rate the Seller may increase the Price payable under the contract upon written notice. If notice of price increase is given by the Seller, the buyer shall have the right to cancel the order and receive back any sums they have paid. Notice of cancellation must be received in writing by the Seller within seven days of delivery of the notice of price increase to the buyer. 3.2 Payment of the Price shall be due at the date of the order. Time for payment shall be of the essence. If the Buyer does not pay the Price on notification of shipment the Seller may bring an action for the Price even though property in the Products has not been passed to the Buyer. If the Buyer fails to make payment as required the Seller may suspend delivery of the Products or any further Products ordered until payment is made in full. 3.3. Any errors in displaying price of product, mish mash will not be deemed liable, and in this case customer will be notified of price difference and be liable for extra charge, recieve any monies owed or can canel order with all monies being refunded from mish mash. 4. The Products 4.1 The quantity and description of the Products shall be set out in the Seller's quotation. 4.2 The Seller may make any changes in the specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the Products are supplied to the Seller's specification. 4.3 Photographs are for illustrative purpose only, and may not exactly match the product itself. 5. Warranties and Liability 5.1 All goods supplied by the Seller come with a manufacturer's warranty of at least 12 months. 5.2 The Seller shall provide the Buyer with such information as is required to claim under the manufacturer's warranties. In the event of a claim, the Buyer shall in the first instance contact the Seller's customer service department. 5.3 The Seller does not provide any warranty cover against defects in his own right. 5.4 If the Buyer is dissatisfied with his purchase for any reason he may, within seven working days of delivery, contact the Seller to arrange collection of the goods at the Buyer’s expense. Any money paid will be refunded within 30 days provided that the Seller receives the goods in the same condition they were in at the time of delivery to you. The Buyer's account shall then be credited with the full purchase Price of the goods. This credit may be used to buy items from the Seller's online catalogue. It may alternatively be exchanged for a refund. 5.5 Except where the Buyer acts as a Consumer all other warranties, conditions and terms relating to fitness for purpose, satisfactory quality or conditions of the products whether implied by statute or common law or otherwise are excluded to the fullest extent of the law. 6. Delivery 6.1 Delivery of the products shall be made by the Seller or his agent notifying the Buyer that the products are available for collection at the Sellers premises or for delivery to such place as the Buyer may specify at the time the order is placed. 6.2 The Seller shall use his reasonable endeavours to meet any date agreed for delivery. If this date cannot be met the Buyer has the option to cancel the order. 6.3 In any event time of delivery shall not be of the essence. 6.4 In the case of goods purchased by credit card, those goods can only be delivered to the credit card holder’s address and must be signed for on delivery. 6.5 All orders delivered to England and Wales addresses are subject to a standard delivery charge stated in delivery terms and is subject to change. 7. Acceptance of the Products 7.1 Other than where the Buyer acts as a Consumer the Buyer shall be deemed to have accepted the Products 7 working days after delivery to the Buyer. 7.2 After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the contract. 8. Title and Risk 8.1 Risk of damage to or loss of the Products shall pass to the Buyer upon delivery. 8.2 Notwithstanding any other provision herein title in the Products shall not pass to the Buyer until the Seller has received in cash or clear funds payment in full. 8.3 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Products which rehome the property of the Seller, but if the Buyer does so all moneys owing to the Seller shall (without prejudice to any other right or remedy on the Seller) immediately become due and payable. 9. Proper Law of Contract This Contract shall be governed by the law of England and Wales and any dispute, question or remedy howsoever arising determined exclusively by the Courts of England and Wales. Privacy PolicyWe are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.The type of information we will collect about you includes: •Your name
•Address
•Phone number
•Email address
•Credit/debit card details (Will be deleted after the order is completed)We will never collect sensitive information about you without your explicit consent. We do not send random marketing emails to personal email addresses (spam). The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting our website or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us. top of page back to homepage _______________________________________________________________________________________ |
